Warren Berlin

Work Experience

• Senior Director, Workday Delivery & Customer Success

  Kainos Inc. (Mar, 2022 - Mar 2025)

  
  • Led the successful execution of multiple strategic Workday deployments as Project Director, ensuring alignment with client goals and delivery excellence.
  • Owned the customer relationship at an executive level, overseeing all aspects of Workday project delivery.
  • Led project oversight efforts across ongoing engagements, ensuring alignment with delivery standards and customer expectations.
  • Developed, maintained and built internal & external relationships and assist in the cross-pollination of information across the Workday capabilities.
  • Worked with Regional Directors to develop joint go-to-market strategies.
  • Provided strategic leadership and guidance to cross functional teams thereby optimizing the services implementation processes and framework.
  • Managed escalations across deployment, contractual, and relationship areas to safeguard client satisfaction and project success.
  • Achieved target renewals, expansions, upsells & cross-sell SOV of $25.7 million through effective team leadership, strong partnerships and client relationship building.
  • Partnered with the new sales team to support pre-sales and sales activities, contributing to successful client acquisition and engagement.

• Director, Workday Delivery

  Kainos Inc. (Aug, 2019 - Feb, 2022)

  
  • Line management for the North American Engagement Management team. Hire, mentor, coach and develop the team.
  • Desiged and implemented formal PMO processes and tools to support the execution of Workday projects and implementations.
  • Project Director for the implementation of a Workday Financials project to one of the worlds leading global executive search firm. Strategically support and guide Kainos and customer project managers, test managers, functional leads and consultants deploying to 35 countries.
  • Responsible for revenue forecasting, budgeting, delivery success and escalation management. Oversee practice budget, utilization, forecasting, hiring of staff and pre-sales support activities.
  • Provided strategic leadership and guidance to cross functional teams thereby optimizing the services implementation processes and framework.
  • Served as the overall escalation point for resolving customer issues including deployment, contractual, and relationship issues.

• Senior Engagement Manager

  Workday, Inc. (Jan, 2018 - March, July, 2019)

  
  • Certified in Workday Engagement Management, Financials and Delivery Assurance Management.
  • Owned the customer relationship at an executive level, overseeing all aspects of Workday project delivery.
  • Delivered a financials first Workday project to a leading USA healthcare management organization.
  • Project Director role delivering an M&A HCM and Financials Workday project spanning 35 countries for the world’s leading derivates marketplace and stock exchange.
  • Presented at Executive Steering Committee meetings and owned and managed executive stakeholder and project sponsor relationships.
  • Performed Workday Delivery Assurance function on partner primed projects.
  • Assisted in the transition of customers from professional services to Workday product support.

• Senior Program/Project Manager (contract)

  State Street Corporation (Apr, 2012 - June, 2017)

  
  • M&A Program Manager for the $100 million technical and Oracle EBS build-out of a banking solution for State Street SPA (Italy).
  • Project management of the technical and Oracle EBS system deployment required to create a depository bank for State Street Luxembourg GMBH.
  • Oracle EBS Project Manager managing the restructure of the State Street European Legal Entities.
  • M&A and restructures Project Manager with core focus on program dependencies, risks and issues, budget and estimate management, resource planning, and executive stakeholder management.
  • Attended and reported bi-weekly to the EVP’s and SVP’s of Corporate Accounting, International Finance and Technology.
  • Stakeholder management and on the ground global program and project support with regular travel to Italy, Germany, South Korea, Scotland and Hong Kong.